Return Policy
This Return Policy explains how cancellations, returns, and refunds work on DMarketplace, which currently sells digital products: gift cards and travel eSIMs. The binding rule is in our Terms of Use, section “Cancellations, returns, and refunds”; where this page differs from it, the Terms prevail.
Digital gift cards
Once a gift card code has been delivered to you — sent by email, shown on screen, or made available in your account — or once you have revealed it, it cannot be returned, exchanged, or refunded. This does not apply where the code is demonstrably invalid when delivered, where your order is not delivered, or where mandatory law gives you a right to a refund or replacement.
Travel eSIMs
An eSIM is delivered once its QR code and installation details are available in your order details. From then on it cannot be returned, exchanged, or refunded. There are three exceptions: the eSIM demonstrably cannot be installed or activated, your order is not delivered, or mandatory law gives you a right to a refund. If our eSIM provider cannot provide an eSIM for your order, we refund your payment.
Problems caused by a device that does not support eSIM or is SIM-locked, by a destination outside the stated coverage, or by disabled data roaming are not grounds for a refund, so check these before you buy. Data and validity follow the plan you bought; unused data is not refunded.
Invalid codes, eSIM problems and undelivered orders
If a code does not work, contact support right away with your order ID. If your order is not delivered, for example because it is cancelled or declined in our review, we refund your payment. If a valid code cannot be redeemed, for example because of the account region, the issuing brand’s customer service is responsible. If an eSIM cannot be installed or does not connect within its coverage, contact support with your order ID, your device model and a screenshot of the error message.
Physical goods
DMarketplace does not sell physical goods at the moment. If it does in the future, the return conditions for those items will be shown on the listing before purchase.
How to contact us
Write to us in our Telegram community or email support@dmarketplace.ai with your order ID and a short description of the issue. Never post gift card codes in the community.
Refunds
Approved refunds are paid in USDC on Base to the wallet you paid from. Blockchain settlement times may affect how quickly funds appear.
